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eBook details

• Title: Organizational Assessment Tools: Report Cards and Scorecards of the Federal Agencies (Report)
• Author : Public Administration Quarterly
• Release Date : January 22, 2010
• Genre: Law,Books,Professional & Technical,
• Pages : * pages
• Size : 308 KB

Description

Taxpayers, elected officials, and current and prospective federal government employees all have a vested interest in understanding the level of performance of federal agencies. Knowing how government is performing reinforces or weakens trust in government and in the social contract and ultimately shapes the relationship between government and the general public. The U.S. federal government itself and outside groups have developed organizational assessment tools used to measure the overall performance of agencies. Our purpose is to better understand whether these tools are sending similar or divergent signals with respect to administrative performance to the federal agencies. The use of these tools is not unique or new to the U.S. federal government. However, the scale of their current application to the federal bureaucracy is arguably one of their largest utilizations ever. These organizational assessment tools were developed for different purposes including accountability, transparency, oversight, and political and coercive purposes. What they have in common are combined scores that are used as aggregate assessments of agencies. The rankings and ratings that are generated describe the overall performance of agencies in a way that is easy for the general public to understand and use. In this paper, we look at two different organizational assessment tools--scorecards and report cards. Scorecards are completed by an organization with respect to their own organization and are usually for internal consumption. Scorecards are now used by public organizations both in the United States and abroad (Niven 2003; McIntyre 1994; Kaplan and Norton 1996; GAO 2006). In contrast, report cards are tools completed by one or more organizations to evaluate and rank multiple external organizations. Governments both undertake and are the subject of report cards (Coe & Brunet, 2006).

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